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Contact information including phone numbers and address.

Council services during Christmas period

Our offices will close from 4pm on Friday 21 December and will reopen at 8.30am on Wednesday 2 January 2019.

For emergencies regarding roads and drains, maternal and child health services or stock and animal control (excluding wildlife) call 5471 1700 and follow the prompts.

To report a missed bin collection over the festive period please lodge a missed bin service request or phone Veolia Environmental on 5456 2500.

Have a great break and see you in 2019!


Telephone: (03) 5471 1700

After hours: Call (03) 5471 1700 and follow the prompts for access to emergency after hours and on-call rangers.

National Relay Service: If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

  • TTY users phone 133 677 then ask for (03) 5471 1700
  • Speak and Listen users phone 1300 555 727 then ask for (03) 5471 1700
  • Internet relay users connect to the NRS then ask for (03) 5471 1700

Customer request or feedback

Make an online service request, complete our feedback form, or send us an email to send us your comments or suggestions.

Mail or email

Mail: PO BOX 185, CASTLEMAINE  VIC  3450

Main office

Mount Alexander Shire Council
Civic Centre
Corner Lyttleton Street and Lloyd Street
Castlemaine  VIC  3450

Opening hours

General:  Monday - Friday, 8.30am - 5.00pm
Planning enquiries: Monday, Wednesday and Friday, 8.30am - 5.00pm
Public holidays: closed.

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