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Council's response to coronavirus (COVID-19)

Mount Alexander Shire Council staff ready to support you on the COVID-19 help line.

Council is supporting the Department of Health and Human Service (DHHS) as the lead agency responsible for responding to coronavirus (COVID-19).

To help and connect our community at this time, we have set up a dedicated support line and email to assist residents and business dealing with the impacts of COVID-19.

For information or a referral to a local community organisation or service, call us on 1800 512 446, send an email to covid19@mountalexander.vic.gov.au , or visit our Virtual Emergency Relief Centre at www.connectmountalexander.com.au

Victoria's is currently in a State of Emergency to manage the coronavirus (COVID-19) pandemic, and is operating under COVIDSafe Summer restrictions. Read more about the how we live and work under COVIDSafe restrictions.

COVIDSafe Summer

The Victorian Government developed a coronavirus (COVID-19) roadmap to reopen Victoria. The plan aimed to provide safe, steady and sustainable steps to move out of restrictions into a COVID Normal.

Regional Victoria and Melbourne Metro each had their own roadmaps. The progression to each step was based on public health advice and how many active COVID-19 cases there are in the community.

Victoria moved to COVIDSafe Summer restrictions from 11.59pm from Sunday 6 December 2020.

Read more about the how we live and work under the COVIDSafe Summer restrictions.

Victorian Travel Permit System

To help stop the spread of coronavirus (COVID-19), all residents and travellers wishing to enter Victoria must
now apply for a permit. The permit system applies to travellers from anywhere across Australia. Find out more about the travel permit system.

Our response

We understand that this is a challenging time for everyone and we are doing what we can to help reduce the impact of the pandemic within our community. We are implementing our emergency management plans to ensure we continue the delivery of essential services at this time, while placing priority of the health of our community, staff and volunteers.

Some Council facilities were closed to the public and we had to make some changes to how we deliver services to help limit the spread of COVID-19. Visit our service updates page to stay up-to-date with the latest changes to Council services.

Council allocated funding for relief measures and works in the 2020/2021 Budget. There’s investment in tourism marketing, mental health training for the community, the waiver of registrations and permits for some businesses, and an online platform for the creative industries. We've also adopted a COVID-19 Financial Hardship Policy to guide financial relief for those who need it, following initial relief measures announced in March which included:

• An extension on the due date for the fourth rates instalment, to 30 June 2020
• A temporary hold on following up unpaid animal registrations
• Payment to suppliers in weekly payment schedules.
• A temporary reduction of commercial rents in Council-owned buildings until 30 June 2020, for businesses significantly impacted by COVID-19.

What you can do to stay safe

As restrictions ease, it’s important that we act to keep ourselves and others safe. These actions below can help protect you from coronavirus (COVID-19).

• Stay safe by washing your hands regularly, having a face mask with you and wearing it when required, coughing and sneezing into your elbow, and keeping at least 1.5 metres from others.
• Keep your friends and family safe by meeting outdoors. There is a lower risk of spreading coronavirus (COVID-19) between people if you are outdoors.
• Face masks must be worn on public transport, when in taxis or rideshare vehicles, or when going to shopping centres, indoor markets and some large retail stores such as supermarkets and department stores, unless you have a lawful reason not to. You must carry a face mask with you when you leave home. It is strongly recommended that you wear a face mask when you can’t maintain 1.5 metres distance from other people in all other situations.
• Venues and facilities have specific requirements such as operating with a COVIDSafe Plan, density limits (maximum numbers of people allowed in a space), cleaning and record keeping – please respect these.
• If you have symptoms of coronavirus (COVID-19) get tested and stay home. Stay at home if you feel unwell.
• If you feel you, or someone you know, is not coping, it’s important to seek help. Information and support is available either by calling Beyond Blue on 1300 22 4636 or visiting the Victorian Department of Health and Human Services website.

General information and advice

The Department of Health and Human Services (DHHS) is the lead agency responsible for responding to COVID-19 in Victoria, and is working with national and international agencies to respond to the outbreak.

The best place for up-to-date information and guidance about the outbreak of COVID-19 is www.dhhs.vic.gov.au/coronavirus. If you suspect you have coronavirus or need advice call the dedicated Coronavirus Hotline on 1800 675 398. It operates 24 hours a day, seven days a week.

If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance.

The Australian Government Department of Health (DH) is a useful resource for information about COVID-19 and national statistics at www.health.gov.au.

The Australian Government has also released an official app with the information you need to know about coronavirus. Search ‘Coronavirus Australia’ in the Apple App Store and on Google Play.

You can also send a WhatsApp message to 0400 253 787 and follow the instructions to receive the latest news.

Stay up to date with the latest information at www.dhhs.vic.gov.au/coronavirus.

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