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Food safety

Information on food safety for the community

Food poisoning and safe food handling

Under the Food Act 1984, all food business owners (and community groups who sell food) are legally required to ensure that food sold or prepared for sale is safe to eat.

Public and Environmental Health Officers are responsible for food regulation throughout the municipality to make sure safety standards are maintained to protect the health of the community. They regularly inspect food businesses to provide advice and handle complaints about food handling and food poisoning.


Reporting a food safety issue

Contact a Public and Environmental Health Officer on (03) 5471 1700 or submit an online service request if you wish to report an issue regarding:

  • Food premises cleanliness or food handler hygiene practices
  • Contamination of food, such as foreign objects. (Note: Retain the remaining food without removing the contaminant)
  • Suspected food poisoning (Note: Report the incident as soon as possible and retain any remaining food by wrapping it in clean plastic and storing it in the fridge)
  • Smoke free dining

    The Tobacco Amendment Act 2016 has amended the Tobacco Act 1987 to ban smoking in outdoor dining areas and regulate e-cigarettes and shisha tobacco in the same way as other tobacco products.

    These reforms commenced on 1 August 2017.

    For more information on the ban on smoking in outdoor dining areas, visit the smoke-free outdoor dining page.

    For more information on the regulation of e-cigarettes, visit the retailers page. For more information about the regulation of shisha tobacco, visit the resources and factsheets page.

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