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Payment options

Council offers a range of payment options for rates, pet registrations, permits, home and community care services, and fines for your convenience. Payment options include online, BPAY, direct debit, credit card, phone and in person.

Online payments

Make sure you have your bill or statement with you – you will need your Customer Reference Number, the Pay in Person Reference or BPay Biller Code.

Want to receive your rates notice online?  See below for how to register for BPAY View®.

Payment Type Online BPAY BPay Logo By Phone
Rates

NAB Online Payments

Log into your internet banking
Biller Code: 41749
Ref: BPAY Reference from your Rates Notice
1300 486 757
(Select Option 1)
Animal registration renewals  NAB Online Payments Log into your internet banking
Biller Code: 196931
Ref: See your Renewal Notice
1300 486 757
(Select Option 2)
Building, planning & subdivision applications  NAB Online Payments   Call Customer Service on 03 5471 1700 to pay by credit card.
You will need your Permit Reference Number
Septic tank applications  NAB Online Payments   Call Customer Service on 03 5471 1700 to pay by credit card.
Food, health and accommodation renewals  NAB Online Payments Log into your internet banking
Biller Code: 224774
Ref: Use the BPAY Ref from your invoice

1300 486 757
(Select Option 4)

Ref: Use the BPAY Ref from your invoice

Home services (eg. delivered meals, personal and respite care  NAB Online Payments Log into your internet banking
Biller Code: 224774
Ref: See your Statement
1300 486 757
(Select Option 4)
Parking or other fines  NAB Online Payments   1300 486 757
(Select Option 3)
Other payments  NAB Online Payments

Log into your internet banking
Biller Code: 224774

Ref: Use the BPAY Ref from your invoice

1300 486 757
(Select Option 4)

Ref: Use the BPAY Ref from your invoice

Paying by Direct Debit

Please use our online Direct Debit Application form if you would like your rates or other Council payments to be automatically deducted from your nominated bank account.

Paying in person

You can pay in person at our Customer Service Centre. Full EFTPOS facilities are available, or you can pay by cash, cheque or money order.

Customer Service

Civic Centre
Corner Lyttleton Street & Lloyd Street, Castlemaine
Ph: 03 5471 1700

Opening Hours

Monday - Friday 8.30am - 5.00pm

You can also pay your rates and some other payments at any Australia Post outlet. This will be indicated on your payment notice.

Paying by mail

Cheques or money orders should be made payable to Mount Alexander Shire Council and should be marked not negotiable. You can also pay by credit card. Please include the bottom section of your payment notice. For planning permits, please include your permit reference number or property address details.

Please send to:

Mount Alexander Shire Council
PO Box 185
Castlemaine VIC 3450

Centrepay

You can arrange to have your Rates or Home Services payments set up as regular deductions from your Centrelink payment. This service is free and voluntary.

See the Centrepay website for more details on how to apply. To register you will need Council’s Centrelink Reference Number which is 555-055-431-A.

Bpay view logo and banner

Sign up to receive your rates notice online

Sign up to BPAY View to receive your rates notice online via your internet banking service.

  1. Log in to your internet banking service
  2. Look for the BPAY View or View Bills link
  3. Select Mount Alexander Shire Council (Biller Code: 41749)
  4. Enter the BPAY Reference from your bill and your name (exactly as shown on your rates notice)

 

Need help?

Please contact us or submit your enquiry via our online request form and our customer service team will be in contact.

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