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Community satisfaction survey starting soon

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Friday 2 February 2018

Council is encouraging residents to participate in the 2018 Community Satisfaction Survey conducted in Mount Alexander Shire over the next few weeks.

The annual state-wide survey is coordinated by Local Government Victoria to collect community feedback on the performance of local government areas.

The telephone survey will be undertaken by independent market research agency National Field Surveys.

Households in the shire may receive a call over a period of two to three weeks, starting from 5 February.

“This is a good opportunity for residents to rank what are the most important service areas and how Council is performing,” said Cr Machin, Mayor of Mount Alexander Shire.

“We use the survey results to better understand the needs and expectations of the community, and identify areas for continued improvement in service delivery,” she said.

Council delivers a range of services like maternal and child health, home and community care, town planning, and cultural and recreational activities. It also maintains local roads, footpaths, bridges, drains, parks, playgrounds, community buildings and much more.

The survey will involve interviews with a representative sample of at least 400 residents. Individual details and responses remain confidential.

“We appreciate you taking the time to assist us with your valuable feedback,” she said.

The majority of Victorian Councils participate in the state-wide survey. The results are benchmarked against a state-wide average and similar sized local government areas.

Participation will ensure Council is compliant with the Local Government Performance Reporting Framework.

For more information contact Customer Service on 5471 1700.

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