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Community satisfaction survey starts soon

Local residents identified waste management and elderly support services among the most important council services in the 2020 Community Satisfaction Survey.

An annual Customer Satisfaction Survey to assess the performance of council delivered services in Mount Alexander Shire will start on 2 February.

Tuesday 2 February 2021

An annual Customer Satisfaction Survey to assess the performance of council delivered services in Mount Alexander Shire will start on 2 February.

The annual survey is coordinated by Local Government Victoria and gives residents a chance to have a say on how Council is performing across a range of service areas, and the value they place on services provided.

The telephone survey of a random representative sample of 400 residents will be undertaken by independent market research agency National Field Surveys.

Households in the shire may receive a call over the next few weeks. While the overall results are provided to Council, individual details and responses remain confidential.

“The annual Community Satisfaction Survey is a great chance for residents to tell us what matters to them and how Council is performing,” said Cr Tony Cordy, Mayor of Mount Alexander Shire Council.

“The results give us a good idea of the needs and expectations of the community, and help us identify areas for continued improvement in the delivery of programs and services,” he said.

“This year the survey will also look at Council’s response to the coronavirus pandemic.

“We encourage residents to take this opportunity to provide feedback if they receive a call,” said Mayor Cordy.

Council delivers a range of services including maternal and child health, home and community care, town planning, and cultural and recreational activities. It also maintains local roads, footpaths, bridges, drains, parks, playgrounds, community buildings and much more.

The majority of Victorian councils participate in the state-wide survey. The results are benchmarked against a state-wide average and similar sized local government areas.

The survey informs mandatory reporting requirements of the Local Government Performance Reporting Framework. The results from previous years are available on Council’s website.

For more information visit www.mountalexander.vic.gov.au or contact Customer Service on 5471 1700.

Image: Local residents identified waste management and elderly support services among the most important council services in the 2020 Community Satisfaction Survey.



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