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Customer service

The Civic Centre in Lyttleton Street Castlemaine in a one-stop-shop for customer enquiries.

The Civic Centre is located on the corner of Lyttleton and Lloyd Streets in Castlemaine. Our customer service staff offer many services including:

• Bookings for Council facilities including the Phee Broadway, Former Tea Rooms and Botanic Gardens; and the Ray Bradfield Rooms.
• Applications for building, planning, septic tank installations, disabled parking permits, road opening permits, rates concessions etc.
• Collection of fees and accounts payable including rates, dog and cat registrations, building fees, town planning fees, home help, delivered meals etc.
• Management of enquiries and complaints.

VicRoads Agency

The customer service team at the Civic Centre also provide VicRoads Agency services including licence renewals, security licence renewals, learner permit applications, learner permit testing, sales of log books and work diaries.

License renewals will not be processed if the expiry date is within two weeks. This is to ensure all drivers remain legally licenced and allows for all relevant documentation to be processed.

Bookings must be made in advance for a Learners Permit test and can be made at any time.
Testing sessions are Thursday afternoons 3.30pm and 4.15pm.

Change of ownership details and unregistered vehicle permits application can be downloaded from the VicRoads website.
For more information contact us.

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