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Frequently Asked Questions about eNotices

What is eNotices?
eNotices is an online portal that allows you to register, view and receive your notices electronically. Once you register, your notices will then be delivered to your email address.

What notices will be in my eNotices account?
You can add rates notices onto your account. Some of these are added automatically after registering but others may require you to add them manually.

To manually add a notice to your account, go to the Profile tab in the top right of the Dashboard. Under the ‘Accounts’ tab you can add the eNotices Reference Number in the ‘Input eNotices Reference Number’ section.

If you experience difficulties with this, please contact us via or 5471 1700.

Where is my eNotices Reference Number?
The eNotices Reference Number is unique to your notice, and is located in the bottom right of your notice. There will be the eNotices ‘e’ logo next to it.

It says my eNotices Reference Number is invalid
If you are having issues with your eNotices Reference Number, please contact us via or 5471 1700.

I just bought a property and would like to sign up for eNotices
If you have recently bought a property, you will need to await receipt of your first paper rates notice. This rates notice will include your unique reference number in the bottom right corner.
If you are having issues with your eNotices Reference Number, please contact us via or 5471 1700.

I did not receive my email validation link
Please check the junk and spam folders in your email account. If you still have not received it, please contact us on or 5471 1700.

I forgot my password
You can reset your password using the ‘Forgot Password’ button on the login page here.

Could my notice go to my junk/span folder?
While we do all we can to ensure your notice goes directly to your inbox, it is possible that it will go into another folder such as ‘Promotions’ ‘Updates’ or ‘Junk/Spam’. Please check your junk/spam folders, and mark the sender as safe to receive future notices to your inbox.

Can I unsubscribe from emailed notices?
If you no longer wish to receive your notices by email, you can choose to receive them by paper. Under the ‘Accounts’ tab on your Profile in the Dashboard you can elect your delivery method. If you choose post, notices will be issues to the last advised mailing address via standard post.

Can I register to receive notices from multiple properties?
If you have multiple properties with Council under identical names and postal address, then these properties will be automatically grouped and added to your account.

If you have additional properties with Council under different names or postal addresses, then you can add these notices to your account in the ‘Accounts’ tab in the Profile section of the Dashboard.

If you have registered multiple properties with different names and postal addresses, then you will receive one email for each property – one property, one email, one attachment.

How can I update my email address?
To change your email address, go to the ‘Profile’ tab on the eNotices Dashboard. Then enter your new email address and click Save.

To ensure your future notices are sent to this new email, you will need to resend the verification link to your new email address. Return to the Profile page, and click the ‘Resend Verification’ button. You will now be sent an automated verification email: follow the prompts in this to ensure your new email address is approved.

Can notices be emailed to more than one person?
Yes, once you have registered to receive your notices via email, you can add additional email addresses to receive the notice. To do this, go to the ‘Emails’ tab in the Profile section of the Dashboard. Here you can input additional email addresses to send the notice to, just type in the email address and click ‘Add’.

I was registered for eNotices but i received my notice in the post this time?
If you have changed your name, or the ownership on the property has recently changed (additional name listed), you will need to input your unique reference number into your existing eNotices account.
If you are not sure, please contact us on or 5471 1700.

Can I pay my notice online?
You cannot currently make a payment through eNotices. Please refer to other online payment methods available on your rates notice.

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