Phone
Telephone: (03) 5471 1700
After hours: Call (03) 5471 1700 and follow the prompts for access to emergency after hours and on-call rangers.
National Relay Service: If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (NRS).
- TTY users phone 133 677 then ask for (03) 5471 1700
- Speak and Listen users phone 1300 555 727 then ask for (03) 5471 1700
- Internet relay users connect to the NRS then ask for (03) 5471 1700
Customer request or feedback
Make an online service request, complete our feedback form, or send us an email to send us your comments or suggestions.
Contact your local councillor
To find out more about your local Council or how to get in touch with your local ward councillor visit our councillors page.
Mail or email
Email: info@mountalexander.vic.gov.au
Mail: PO BOX 185, CASTLEMAINE VIC 3450
Main office
Mount Alexander Shire Council
Civic Centre
Corner Lyttleton Street and Lloyd Street
Castlemaine VIC 3450
Opening hours
General: Monday - Friday, 8.30am - 5.00pm
Public holidays: closed.
Planning desk
For planning queries enquiries, you can contact us by phone or fax, mail or via our online enquiry form.
You can also visit us at the Civic Centre in Castlemaine. Please remember to check-in and bring proof of vaccination. This can be a digital certificate (ie. on the phone), a printed certificate which people can get sent to them, or their vaccination card from when they received the vaccination.
Our Planning Services team is available for face-to-face enquiries on Monday, Wednesday and Fridays from 8:30 am – 5:00pm at the Civic Centre, Corner Lyttleton Street and Lloyd Street, Castlemaine.