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Keep customers coming back

Business information session

Head along to our next small business workshop and learn how to keep your customers coming back!

Monday 18 February 2019

Ensuring customers have a consistent and positive experience is critical for small business, and that’s the focus of the upcoming small business workshop coordinated by Mount Alexander Shire Council.

“There are many things you can do to improve your business, but having solid systems and processes in place is a good way to keep your customers satisfied,” said Eva Parkin, Economic Development Officer, Mount Alexander Shire Council.

“During the 3.5 hour workshop you’ll receive practical tools and tips to improve your systems that you can introduce straight away,” said Ms Parkin.

“You’ll learn how to find efficiencies, stress test your current systems, streamline your customer experience and simplify record keeping.

“You’ll also pick up simple ways to improve customer service, staff engagement and productivity.

“Dennis Batty is a very experienced facilitator and he will help to identify what you should do now, and how to develop a plan for the future,” she said.

Event details

What: Effective Business Practices Workshop
When: 9.30am – 1.00pm, Monday 4 March
Where: Civic Centre, Lyttleton Street, Castlemaine
Cost: $30

Book your place via www.mountalexander.vic.gov.au/BusinessResources.

There are also many other interesting sessions planned as part of Council’s small business workshop series. Upcoming workshops include:

1 April – Finance fundamentals: How to keep cash flowing.

6 and 13 May (two-day intensive) – Commercialising your new idea: Strategies to get to market.

3 June – Taking your business online.

Details on the workshops planned for the second half of the year will be available on Council’s website from April.

For more information contact the Economy and Culture team on 5471 1714.

Image: Develop your business strategy and meet others from around the region at our next small business workshop.

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