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Council's response to coronavirus (COVID-19)

Mount Alexander Shire Council staff ready to support you on the COVID-19 help line.

Council is supporting the Department of Health and Human Service (DHHS) as the lead agency responsible for responding to coronavirus (COVID-19).

To help and connect our community at this time, we have set up a dedicated support line and email to assist residents and business dealing with the impacts of COVID-19.

For information or a referral to a local community organisation or service, call us on 1800 512 446, send an email to covid19@mountalexander.vic.gov.au , or visit our Virtual Emergency Relief Centre at www.connectmountalexander.com.au

Victoria's is currently in a State of Emergency to manage the coronavirus (COVID-19) pandemic. The declaration has been extended until Sunday 6 December 2020 to allow the Chief Health Officer directions to remain in force.

Roadmap to reopening

The Victorian Government has developed a coronavirus (COVID-19) roadmap to reopen Victoria. The roadmap for reopening is a long-term plan to provide safe, steady and sustainable steps to move out of restrictions into a COVID Normal.

Regional Victoria and Melbourne Metro each have their own roadmaps. The progression to each step is based on public health advice and how many active COVID-19 cases there are in the community.

To read the Coronavirus (COVID-19) roadmap to reopening visit www.vic.gov.au/roadmap.

The whole of Victorian is currently in the Last Step of Restrictions.

Restrictions eased from 11:59pm on Sunday 22 November 2020.

Read more about the Last Step.

Our response

We understand that this is a challenging time for everyone and we are doing what we can to help reduce the impact of the pandemic within our community. We are implementing our emergency management plans to ensure we continue the delivery of essential services at this time, while placing priority of the health of our community, staff and volunteers.

Some Council facilities are closed to the public and we've made some changes to how we deliver services to help limit the spread of COVID-19. Visit our service updates page to stay up-to-date with the latest changes to Council services.

Council has allocated funding for relief measures and works in the 2020/2021 Budget. There’s investment in tourism marketing, mental health training for the community, the waiver of registrations and permits for some businesses, and an online platform for the creative industries. We’ve adopted a COVID-19 Financial Hardship Policy to guide financial relief for those who need it, following initial relief measures announced in March which included:

• A one month extension on the due date for the fourth rates instalment, to 30 June.
• A temporary hold on following up unpaid animal registrations
• Payment to suppliers in weekly payment schedules.
• A reduction of commercial rents in Council-owned buildings until 30 June 2020, for businesses significantly impacted by COVID-19.

With new active cases of coronavirus in the region, please take extra care to help reduce the spread of COVID-19. Follow the public health advice, maintain hand hygiene and physical distancing.

• Follow the simple rules of social distancing (stay 1.5 metres apart)
• Practice good hand hygiene and cover your mouth and nose if you sneeze
• Wear a face mask or covering when leaving home, particularly in places where it’s difficult to stay 1.5 metres away from someone.
• Seek medical advice and get tested if you show any symptoms of coronavirus or cold and flu, no matter how mild, and stay home and self-isolate while you wait for your test results

All restrictions subject to the advice of Victoria’s Chief Health Officer to slow the spread of coronavirus (COVID-19).

We encourage residents to follow the advice to reduce the risk of spread and infection for the benefit of everyone. Look out for each other and check in on your family, friends and neighbours that might need assistance.

If you feel you, or someone you know, is not coping, it’s important to seek help. Information and support is available either by calling Beyond Blue on 1300 22 4636 or visiting the Victorian Department of Health and Human Services website.

General information and advice

The Department of Health and Human Services (DHHS) is the lead agency responsible for responding to COVID-19 in Victoria, and is working with national and international agencies to respond to the outbreak.

The best place for up-to-date information and guidance about the outbreak of COVID-19 is www.dhhs.vic.gov.au/coronavirus. If you suspect you have coronavirus or need advice call the dedicated Coronavirus Hotline on 1800 675 398. It operates 24 hours a day, seven days a week.

If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance.

The Australian Government Department of Health (DH) is a useful resource for information about COVID-19 and national statistics at www.health.gov.au.

The Australian Government has also released an official app with the information you need to know about coronavirus. Search ‘Coronavirus Australia’ in the Apple App Store and on Google Play.

You can also send a WhatsApp message to 0400 253 787 and follow the instructions to receive the latest news.

Stay up to date with the latest information at www.dhhs.vic.gov.au/coronavirus.

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