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Council's response to coronavirus (Covid-19)

Mount Alexander Shire Council staff ready to support you on the COVID-19 help line.

Council is supporting the Department of Health and Human Service (DHHS) as the lead agency responsible for responding to Covid-19.

We are also providing a dedicated Covid-19 support line and email address to support our residents and businesses through the impacts of COVID-19.

For local information or support, call us on 1800 512 446, send an email to or visit

Victoria is in a State of Emergency in response to Covid-19 and is currently operating under COVIDSafe Settings. Read more about the how we live and work under these settings by visiting Victoria's CovidSafe Settings.

Our response

We understand that this is a challenging time for everyone and we are doing what we can to help reduce the impact of the pandemic within our community. We are implementing our emergency management plans to ensure we continue the delivery of essential services at this time, while placing priority of the health of our community, staff and volunteers.

Some Council facilities were closed to the public and we had to make some changes to how we deliver services to help limit the spread of Covid-19. Visit our service updates page to stay up-to-date with the latest changes to Council services.

Council allocated funding for relief measures and works in the 2020/2021 Budget. There’s investment in tourism marketing, mental health training for the community, the waiver of registrations and permits for some businesses, and an online platform for the creative industries. We've also adopted a Covid-19 Financial Hardship Policy to guide financial relief for those who need it, following initial relief measures announced in March which included:

• An extension on the due date for the fourth rates instalment, to 30 June 2020
• A temporary hold on following up unpaid animal registrations
• Payment to suppliers in weekly payment schedules.
• A temporary reduction of commercial rents in Council-owned buildings until 30 June 2020, for businesses significantly impacted by Covid-19.

What you can do to stay safe

As restrictions ease, it’s important that we act to keep ourselves and others safe. These actions below can help protect you from Covid-19.

• Stay safe by washing your hands regularly, always carrying face mask with you, coughing and sneezing into your elbow, and keeping at least 1.5mtrs from others.
• Face masks must be worn outside the home, on public transport, when in taxis or rideshare vehicles, unless you have a lawful reason not to. You must carry a face mask with you when you leave home. It is strongly recommended that you wear a face mask when you can’t maintain 1.5mtrs distance from other people in all other situations.
• Venues and facilities have specific requirements such as operating with a CovidSafe Plan, density limits (maximum numbers of people allowed in a space), cleaning and record keeping – please respect these.
• If you feel unwell, get tested and stay home.
• If you feel you, or someone you know, is not coping, it’s important to seek help. Information and support is available either by calling Beyond Blue on 1300 22 4636 or visiting the Victorian Department of Health and Human Services website.

General information and advice

The Department of Health and Human Services (DHHS) is the lead agency responsible for responding to COVID-19 in Victoria, and is working with national and international agencies to respond to the outbreak.

The best place for up-to-date information and guidance about the outbreak of COVID-19 is If you suspect you have coronavirus or need advice call the dedicated Coronavirus Hotline on 1800 675 398. It operates 24 hours a day, seven days a week.

If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance.

The Australian Government Department of Health (DH) is a useful resource for information about COVID-19 and national statistics at

The Australian Government has also released an official app with the information you need to know about coronavirus. Search ‘Coronavirus Australia’ in the Apple App Store and on Google Play.

You can also send a WhatsApp message to 0400 253 787 and follow the instructions to receive the latest news.

Stay up to date with the latest information at

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