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Proactive maintenance program

Road works in Harcourt

The proactive maintenance program is focused on fixing problems that exist or are likely to arise which may impact use of those assets. This work includes issues that we identify through our regular Road Management Plan inspections and customer service requests that you may submit. Community safety and the rectification of dangerous hazards remain the top priority for our outdoor staff as we work our way through the many different types of tasks that we have on any given day.

We will determine if and when work is required once we have inspected your request. If you submitted a customer service request you should then receive a call or follow up email detailing whether your request has been addressed, or when it is likely to be addressed. We recommend all requests are submitted through our system so that inspections, progress and closure can be tracked.

At times we will need to schedule works in future months to optimise resourcing efficiencies and complete priority tasks, or because undertaking the work at that time of the year is not productive or a good use of Council’s resources (as the weather may not be great).

We appreciate your patience in these circumstances, and welcome your feedback if you feel like we are not tending to your request as per the commitment we made to you in our initial response please lodge a customer service request.

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