Community Activation and Social Isolation initiative (CASI)

Help is just a phone call away thanks to a new support service designed to help people who are experiencing loneliness, or are socially disconnected due to the COVID-19 pandemic.

You can access social, emotional or practical support via the Community Activation and Social Isolation (CASI) initiative.

To access the service, call Victoria's Coronavirus Hotline, or contact our COVID-19 support service to speak to someone who can assist you here in the community.

We have received funding from the Victorian Government to deliver the program in the shire until December 2020, in partnership with the Australian Red Cross and the Department of Health and Human Services. We are also working with wonderful local network of organisations and volunteers who are keen to lend a hand and provide support to our community.

Call Victoria’s Coronavirus Hotline on 1800 675 398 and choose option 3.

You will be connected to a volunteer from the Red Cross who is trained to talk to you about your needs, particularly if you are feeling anxious or distressed, or they can provide a friendly ear if you feel like you need someone to turn to.

They may also put you in touch with our community connector who can connect you with local organisations, groups, social activities or practical assistance. Our support officer will also follow up with you to make sure you’re getting the support you need.

Local support

If you would like to speak directly to someone here in the shire contact our COVID-19 support service and ask to speak to our community connector:

• Call us on the toll free number 1800 512 446 between 8.30am and 5.00pm (Monday to Friday)
• Email us at covid19@mountalexander.vic.gov.au, or
• Visit the online virtual emergency relief centre and fill out an online form.

You can also contact the Coronavirus Hotline to get advice on how to encourage others to seek support.

See an Easy English booklet version on how to access Coronavirus support for social connections below.

Some examples of the help or support we can organise includes:

• Emotional support like a wellbeing check-in or a regular chat with a local over the phone.

• Practical help such as running an errand, helping you use technology to stay in touch with family and friends, making on online application or ordering shopping over the internet, or we can

• Link you to social and community activities such as online book clubs, fitness groups, craft groups, learning new skills or volunteering opportunities.

Support is available to community members that need support during the pandemic. This initiative is designed to support vulnerable members of the community.

This may include people who are:

Council is proud to be working with a passionate network of people who are helping to assess local needs, provide support and monitor this program in our community.

The Mount Alexander Local Support Network is made up of representatives from local neighbourhood houses, health, aboriginal and library services, as well as advocacy, multicultural services, charity, church, education, community and volunteering groups.

As a result of the CASI Local Support Network coming together, a coordinated approach to the Be Connected Program has been developed between Council, Castlemaine Community House, Maldon Neighbourhood Centre and the Castlemaine Library. The Be Connected Program runs digital inclusion and mentoring activities to support the community throughout the year.

Thank you to everyone involved.

Council and the CASI Local Support Network are delivering a number of community projects over the next six months to build social connections in our community. The projects will offer a variety of cultural, artistic, social and wellbeing activities to address the impact of COVID-19 on the community.

Read the list of Community Activation and Social Isolation Projects 2020/2021.

Download the Community Activation and Social Isolation Projects 2020/2021 (54 kb, PDF).