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Community Satisfaction Survey starts soon

Pile of newspapers wrapped in string.

Thursday 24 January 2019

The annual Customer Satisfaction Survey is about to kick off across Mount Alexander Shire, giving residents a chance to have their say on how Council is performing.

The annual state-wide survey is coordinated by Local Government Victoria to collect community feedback on the performance of local government areas.

The telephone survey will be undertaken by independent market research agency National Field Surveys.

Households in the shire may receive a call over a period of two to three weeks, starting from 4 February.

“Each year the survey is a great chance for residents to tell us what matters to them and how Council is performing,” said Cr Bronwen Machin, Mayor of Mount Alexander Shire.

“The survey results give us a good idea of the needs and expectations of the community, and help to identify areas for continued improvement in service delivery,” she said.

Council delivers a range of services like maternal and child health, home and community care, town planning, and cultural and recreational activities. It also maintains local roads, footpaths, bridges, drains, parks, playgrounds, community buildings and much more.

The survey will involve interviews with a representative sample of at least 400 residents. Individual details and responses remain confidential.

“We appreciate you taking the time to assist us with your valuable feedback,” she said.

The majority of Victorian Councils participate in the state-wide survey. The results are benchmarked against a state-wide average and similar sized local government areas.

Participation will ensure Council is compliant with the Local Government Performance Reporting Framework.

For more information contact Customer Service on 5471 1700.

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