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Council services over holiday period

Customer Service staff member Nat with Lions Club Christmas cakes.

Find out our hours over the festive season and changes to bin collection on Christmas Day and New Years Day.

Wednesday 18 December 2019

We will close our offices at 5.00pm on Friday 20 December and reopen at 8.30am on Thursday 2 January for the holiday season. You can still get in touch with us if there is an emergency. For emergencies regarding roads and drains, maternal and child health or stock and animal control (excluding wildlife) call 5471 1700 and follow the prompts.

Bin collection on Christmas Day and New Years Day

Due to public holidays residents who normally have their bins collected on a Wednesday will have them collected on Saturday 28 December (instead of Christmas Day) and Saturday 4 January 2020 (instead of New Years Day). Report a missed bin collection via an online service request or call Veolia Environmental on (03) 5820 8500. Please note bin collections begin early mornings on days of Total Fire Ban.

Image: Nat from our Customer Service Team with some of the delicious Lions Club Christmas Cakes for sale at the Civic Centre.

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