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Have your say on Council performance

Pile of newspapers wrapped in string.

Friday 31 January 2020

Residents will soon have the chance to provide feedback on the performance of their local council, through a telephone survey, starting in mid-February in Mount Alexander Shire.

The annual state-wide Community Satisfaction Survey, coordinated by Local Government Victoria, collects community feedback on the performance of local government areas.

The telephone survey will be undertaken by independent market research agency National Field Surveys, among a representative sample of 400 residents.

This means households in the shire may receive a call over a three week period. Individual details and responses remain confidential.

Council delivers a range of services like maternal and child health, home and community care, town planning, and cultural and recreational activities. It also maintains local roads, footpaths, bridges, drains, parks, playgrounds, community buildings and much more.

“The survey is a great chance for residents to tell us what services are important to them and how they think Council is doing,” said Cr Christine Henderson, Mayor of Mount Alexander Shire.

“We appreciate the time it takes for residents to give feedback if they are called,” said Cr Henderson.

“We use this information to identify areas for improvement in the delivery of programs and services.”

The majority of Victorian Councils participate in the state-wide survey. The results are benchmarked against a state-wide average and similar sized local government areas.

The survey informs mandatory reporting requirements of the Local Government Performance Reporting Framework. For more information contact Customer Service on 5471 1700.

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