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Customer and visitor service centres reopen

Clare and Aileen open doors to the Visitor Information Centre.

Now that COVID-19 restrictions have eased in Regional Victoria, we have reopened the doors to the public at our Customer Service Centre and Visitor Information Centre in Castlemaine.

Friday 4 June 2021

With the easing of coronavirus (COVID-19) restrictions in Regional Victoria, Mount Alexander Shire Council has reopened its doors to customers at the Civic Centre and the Visitor Information Centre in Castlemaine.

The Customer Service Centre in Lyttleton Street in Castlemaine is open from Monday to Friday for limited face-to-face services including general queries, pet registrations and payments.

While some Council staff are still working from home under the current directions, they are available to respond to customer and technical queries, such as planning and building inquiries, by phone, email and online.

Staff and volunteers at the Visitor Information Centre, located in the historic Market Building on Mostyn Street, are also ready to welcome back visitors, with support from the Victorian Tourism Industry Council.

The Castlemaine Visitor Information Centre is open from 9.00am and 5.00pm every day. It currently features the Reconciliation Week exhibition which has been extended for another week.

There are plans to reopen the Maldon Visitor Information Centre in the comings weeks, and staff are available to offer assistance by phone or email seven days a week.

“We were keen to open up as the restrictions allowed because we know how much face-to-face services are still really valued by our community, said Ed Butler, Manager Communications and Customer Services.

“We are also pleased to open up the doors to the Visitor Information Centres again before the long weekend.

“We have COVID-Safe measures in place and continue to support local businesses to implement their own plans,” he said.

COVIDSafe measures include mandatory QR code check in or registration, patron limits, floor markers, hand sanitiser at entry points, perspex screens and signage to manage the flow of people through the buildings.

Mr Butler urged residents to buy local at this crucial time and to stay vigilant in practicing COVIDSafe measures to help keep our community safe.

“Don’t forget you must now check in using the Victorian Government’s QR code app when you enter all retail stores, supermarkets and cafes.

“Masks must still be worn when indoors outside the home, unless you are eating or drinking or have an exemption,” he said.
For the latest information on restrictions visit vic.gov.au/coronavirus.

For more information on changes to Council services visit www.mountalexander.vic.gov.au/coronavirus.

If you or anyone you know needs local help, support or food relief contact Council’s dedicated COVID-19 support line from 9.00am to 5.00pm (Monday to Friday) on 1800 512 446 or email covid19@mountalexander.vic.gov.au.

If anyone is concerned about a suspected breach of public health restrictions contact the Police Assistance Line via 131 444 or www.police.vic.gov.au.

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