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Update on Council services

Sunset in Castlemaine

This page provides a summary of changes to Council services in response to coronavirus (COVID-19).

Victoria's is currently in a State of Emergency to manage the coronavirus (COVID-19) pandemic, and is operating under COVIDSafe Setting. Read more about the how we live and work under COVIDSafe restrictions.

Read below for tthe changes to Council services in line with the restrictions still in place in Regional Victoria, noting the page will continue to updated as changes come into effect.

Essential services

Some Council services are currently affected by the coronavirus (COVID-19) pandemic. We are continuing to review our services in line with the latest COVID-19 restrictions. Throughout the pandemic we continue to provide essential services with some changes to how we deliver them. These include:

• Meals on Wheels and In-Home Help Services to support the most vulnerable members of our community
• House-hold bin collections for waste and recycling
• Planning applications and building services
• Maternal and child health services and immunisations
• Local laws and public safety
• Environmental health
• Emergency management including coordination of relief and recovery

Customer Service Centre

Our Customer Service Centre in Castlemaine has reopened to the public for limited to-face services including general queries, pet registrations and payments.

COVIDSafe measures in place to reduce the spread of coronavirus include:

• Mandatory QR code check in - customer registration to facilitate contract tracing
• Limits on the number of people in the area
• Floor markers to help maintain safe physical distancing
• Hand sanitiser available at entry points
• Signage to manage the flow of people in and out of the building, and
• Perspex screens to protect customers and visitors.

Staff are continuing to respond to other customer service requests and technical queries such as planning and building inquiries by phone, email and online. Council can be contacted in several ways:

Lodge a service request via our website
• Email us at info@mountalexander.vic.gov.au for a general query
• Email us at covid19@mountalexander.vic.gov.au for a specific query about what council is doing to respond to coronavirus.
• Call us on 5471 1700 between 8.30am to 5.00pm Monday to Friday.

Customers can continue to make payments online, by phone, or via BPAY at www.bpay.com.au.

For more information visit our payment options page. Please get in touch if you are unable to make a payment or are experiencing financial hardship.

Visitor Information Centres

Our Visitor Information Centre in Castlemaine has reopened to the public, with support from the Victorian Tourism Industry Council.

The Visitor Information Centre is open with COVIDSafe measures in place from 9.00am to 5.00pm each day to help visitors with accommodation bookings, souvenirs and things to see and do in the shire.

The Maldon Visitor Information Centre remains closed for face-to-face services until restrictions ease in Melbourne. However our Visitor Services staff are available to offer assistance by phone 1800 171 888, seven days a week to ensure visitors and local businesses are supported at this time.

For things to see and do in our region, or to plan a future visit visit www.maldoncastlemaine.com.au.

Planning enquiries

Due to COVID-19 restrictions, we have made some changes to how we respond to town planning enquiries.

Planning applications

If you have an enquiry that relates to a specific planning application under consideration, please refer to your correspondence from Council and contact the name council officer on the number provided.

General queries

If you have a general planning query that does not relate to a specific application already under consideration, please lodge an online planning service request.

Venues and community facilities

In line with current public health restrictions, Council venues and indoor facilities are open (effective 11:59pm on Thursday 24 June). Please contact the Venues and Events Team to discuss hire options.

We are working with management committees and user groups to support a safe reopening, and to facilitate outdoor sport at our reserves. Please check with individual clubs and committees on what is permitted and open.

Please read our updated Venue Hire Terms and Conditions, which include COVID-19 guidelines to ensure you can comply with all the requirements before booking a space.

Bookings can be made via our Venue Hire Online Form.

Council is committed to supporting local businesses and the mental and physical wellbeing of the community during the COVID-19 pandemic.

We are encouraging any groups requiring outdoor space in public parks and gardens to book one of our outdoor spaces to continue classes or activities or classes outside lock down periods. This will help us ensure our popular parks and gardens aren’t overwhelmed and everyone can continue to come together safely.

Bookings can be made via our Venue Hire Online Form.
View our outdoor space use terms and conditions.

Please contact the Venues and Events team on 03 5471 1700 if you have any questions.


Throughout different stages of the pandemic, Council may need to cancel or postpone face-to-face events in response to restrictions on non-essential public gatherings and activities. This includes volunteer workshops, information sessions, exhibitions, festivals, youth markets, and open days.

Council continues to run youth programs, business workshops, Council Meetings and selected community forums and events online, or within the restrictions where possible.

We will continue to work with event organisers to review event opportunities when restrictions change. If you are planning on running a public event, you will need to comply with the Public Events Framework. For more information visit our events planning page.

Parks, reserves and playgrounds

Public playgrounds, parks and reserves are open for recreation, exercise and sport, within the rules of the current restrictions.

Public toilets are open with strict cleaning measures in place.

It is important you practice good hygiene and follow social distancing rules at all times.

You must carry a face covering with you and wear it when you can't safely stay 1.5 metres apart.

Waste services

Kerbside bin collection for waste and recycling is operating as usual.

Our waste management facilities in Castlemaine and Maldon are open with COVIDSafe practices in place. Payment at the Castlemaine facility is by EFTPOS /card only.

Due to physical distancing measures heavy items that you cannot lift into the bins yourself, such as mattresses, are not accepted at this time.

Stay at home if you are unwell.

Works and maintenance requests

Our Works Unit is continuing to deal with as many requests as possible, while working under COVIDSafe conditions. Road hazards remain a priority, followed by maintenance tasks. Please be assured the team is working to attend to service requests as quickly as possible.

Aged Care Services

Council has made some changes to the delivery of Aged Care Services and is continuing to support the most vulnerable members in the community. The service alterations are in response to State and Federal Government requirements and advice from health authorities on hygiene, service restrictions and social distancing.

Public health and safety is our priority, and any decisions have been made with strong regard to the vulnerability and high risk of infection for clients, and to protect carers, volunteers and staff.

Council is currently delivering the following in-home services:

• Home Care
• Personal care
• Foot care
• Home safety/modifications
• Property maintenance
• Note shopping
• Home exercise programs
• Respite care
• In home cooking
• Assessments
• Access and support

Staff continue to deliver Meals on Wheels and support clients on the vulnerable persons register to determine additional needs for support throughout the pandemic.

Additional contact, adhering to strict hygiene and personal protection requirements, and following social distancing rules have been expanded in order to reintroduce face-to-face assessments and supports as required. Staff continue to wear the required personal protective equipment. Where possible we require clients to also wear masks during a visit or service.

To reduce community transmission, our social support programs and group activities are temporarily on hold until further notice.

Council continues to maintain contact with clients, and/or their families and carers, to advise them of changes to their services, check how they are doing and help them prepare for the transition, with referral to alternative providers where possible.

We continue to send newsletters to clients who have requested them and staff continue to keep clients informed of any changes or reinstatement of services.

Maternal and Child Health Services

Essential maternal and child health services, including National Immunisation Program immunisations for children up to six years are continuing by appointment only. Contact the centre on 5472 1364 to speak to a nurse on before visiting, and stay at home if you or your child are feeling unwell.

Drop in and group sessions such as New Parents Groups are on hold. The use of the centre as a feed and change facility is not permitted at this time. We apologise for the inconvenience.

Youth services

Our Mondo Lounge Youth Space program, to connect and engage young people aged 12 - 25, has resumed. Stay-up-to date via our youth website and social media pages.

Updates on other services

We have been advised of the following changes in services that are provided to our community by other organisations or groups.

Castlemaine Library

Castlemaine Library reopened on Friday 4 June in line with the latest health directions.

For more information visit www.ncgrl.vic.gov.au/covid19 and stay connected on Facebook.

Community centres

Please see the latest update from local community centres and neighbourhood houses, noting we are currently seeking updated information in line with the latest restrictions.

Castlemaine Community House
Castlemaine Community House (CCH) has resumed a number of courses, activities and services. Centrelink agency services, financial counselling, tax help and no interest loans are available by appointment. Call 5472 4842 to book. For more information about CCH services call 5472 4842, visit www.cch.org.au or stay connected on Facebook.

Maldon Neighbourhood Centre
Maldon Neighbourhood Centre is currently open. For more information on programs that are open contact Maldon Neighbourhood House on 5475 2093, visit www.maldonnc.org.au or stay connected on Facebook.

CHIRP Community Health Services

CHIRP Community Health has reopened its doors during business hours from Monday to Friday, except between 12.30pm and 1.30pm each day. The doors close at 4.30pm on Friday.

If you need support, information, advice on who to contact or what to do, or need to talk to someone, call CHIRP on 5479 1000.

Staff can provide information about local services and resources, offer emotional support and practical advice on coping, or provide referral you to an appropriate service. For more information visit www.chirp.org.au.

Pop-up-testing clinic
CHIRP is currently operating a drive-through COVID-19 screening clinics on selected days, which may response to vary due to increased demand.

If you have symptoms or require a test please call 5479 1000 to make an appointment. Visit https://chirp.org.au/covid-screening-clinic/ for more information.

To find other testing sties please visit www.coronavirus.vic.gov.au.

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