Virtual Contact Centre Limited

Why VirtualCC?

VirtualCC is a Registered Charity and Certified Social Enterprise

Every project delivered by VirtualCC helps create employment opportunities for mature-aged Australians while providing clients with flexible, professional, and cost-effective project delivery.

Virtual Contact Centre Limited

Delivering business outcomes while creating social impact.

VirtualCC: A Different Approach to Business Engagement

Flexible Project Delivery with Social Impact

Many organisations already have internal staff or established outsourced providers for their ongoing contact centre requirements. Rather than competing directly in this space, Virtual Contact Centre Limited (VirtualCC) focuses on delivering short-term, specialist projects that require additional capacity, targeted engagement, or rapid deployment.

As Australia's only Social Traders certified outsourced contact centre, VirtualCC combines professional service delivery with measurable social outcomes through the employment and training of mature-aged Australians living in regional communities.

Our Approach

We position VirtualCC as a flexible engagement partner that helps organisations complete projects that are:

• Temporary or project-based
• Resource-intensive but short-term
• Difficult to justify recruiting staff for
• Too small for major outsourcing providers
• Aligned with social procurement objectives

Service Offerings

Community and Stakeholder Engagement

• Business and industry surveys

• Community consultation campaigns

• Customer feedback collection

• Stakeholder outreach programs

Research and Verification Projects

• Contact database verification

• Business directory updates

• Membership and stakeholder data validation

• Market research calling campaigns

Temporary Capacity and Overflow Support

• Event registration and enquiry hotlines

• Inbound overflow reception services

• Seasonal demand support

• Backlog reduction projects

• Leave coverage and surge capacity

Emergency and Community Response Services

• Disaster recovery information lines

• Welfare check programs

• Community information campaigns

• Emergency response contact services

Easy-to-Buy Project Packages

Rather than seeking large outsourcing contracts, VirtualCC offers clearly defined projects such as:

• 200 Business Verification Campaign

• Community Consultation Calling Program

• Grant Outreach Campaign

• Event Information Hotline

Location

Harcourt 3453