Australian law says that customers with disabilities should be able to access your goods or services just like any other customer. Providing good access makes your business available for more customers, suppliers, business partners or even employees. Making your business more accessible does not necessarily require expensive infrastructure upgrades. Staff training, customer service, or providing more information such as videos and floor plans on your website, can be easy ways to start.
Mount Alexander Shire Disability Advocacy Group (MASDAG) has information about making your business accessible, and a guide with a thorough checklist. You’ll also find information on how to hold accessible events.
Austrade developed the WELCOME framework for tourism businesses, with many useful ideas to try to improve your communication, physical environment, operations, marketing and experience for those with disabilities.
Web Accessibility Checklist is a concise and useful list for creating accessible websites and web applications.
City of Melbourne’s Crafting an Accessibility Guide is a valuable resource designed to help businesses create more inclusive environments.
Government of South Australia's Online Accessibility Toolkit is a useful tool co-designed with the community and industry experts to encourage digital inclusion for a diverse community.