Emergency contacts

Who to contact during or after a disaster

Help is always available during and after an emergency. Know who to contact depending on your situation.  

Triple Zero - 000                  

If you are in a life-threatening situation, you should always call Triple Zero 000.  

This includes when:  

• someone is seriously injured or in need of urgent medical help. 
• your life or property is being threatened. 
• you have just witnessed a serious accident or crime.  

Victorian State Emergency Service (VICSES) – 132 500

Call VICSES 132 500 if you need help in a flood or storm.

This includes if:

• a tree has fallen and caused structural damage to your home or vehicle
• there is damage to your roof or it is leaking significantly
• a tree or large branch has fallen and is preventing you from entering or leaving your home
• your property is flooded or about to flood

You can also visit the VICSES website for further information on how to plan, prepare and stay safe during an emergency.  

VicEmergency Hotline – 1800 226 226

Call the VicEmergency Hotline 1800 226 226 for information during and after emergencies in Victoria.

This includes:

• emergency information and warnings
• the location of relief centres
• information on how to apply for emergency relief payments
• information on how to plan for and recover from emergencies.

  In a situation where you can see or smell smoke, VicEmergency can also tell you if a planned burn is in progress.  

  To get help, you can call 1800 226 226 from 9.00am to 5.00pm, Monday to Friday (closed weekends and public holidays). Press 9 for an interpreter.  

  You can also visit the VicEmergency website or download the VicEmergency app.

Help with power or gas issues

For information about power outages, call your emergency distributor.

Your local power provider is Powercor:  

• Call 132 412 to report a fault  
• Call 132 206 for general enquiries

Your local gas provider is: AusNet Services  

• Call 136 707 to report a fault  
• Call 1300 360 795 for general enquiries    

Visit the Energy Victoria website for information on how to stay safe during a power outage.  

Urgent traffic and road information  

Visit the VicTraffic website to view a live map that shows all road closures. If you need to leave the area because of a disaster. Check to make sure your route is clear and safe before you go.

Emergency Recovery Victoria – 1800 560 760

Call Emergency Recovery Victoria for information about recovery programs that may be available after a major disaster – such as a bushfire, storm or flood.

To get help, you can call 1800 560 760 from 9.00am to 5.00pm, Monday to Friday (closed weekends and public holidays). Press 9 for an interpreter.  

You can also visit the Emergency Recovery Victoria website for further information about recovery support.  

Other contacts

Here's a list of useful emergency contact details for residents in Mount Alexander Shire.