Getting help for the first time

Registration is needed to access aged care supports in Australia. If you are over 65, or if you are Aboriginal and/or a Torres Strait Islander and over 50 and not already a Community Wellbeing client, you will need to register with My Aged Care.

Once registered your needs are assessed by My Aged Care to ensure you get the right support to help you stay independent for longer.  

Commonwealth Home Support Program - CHSP

CHSP is funded by the Australian government and provides entry-level support for older Australians who may be experiencing difficulties in managing daily tasks. 

The purpose of this program is to support you to be more active, independent and safe at home and in your community.

Services you can access include:

• Domestic assistance
• Personal care
• Delivered meals, centre-based meals or meal preparation
• Social support
• Property maintenance
• Respite
• Shopping
• Referrals to other support providers, such as allied health practitioners, District Nursing service, etc.

If you need help to access our services, you can contact our Access and Support Officer on 03 5471 1735.

Assessment

Assessments are done in person, at your own home. You don’t need to go anywhere. The assessor will call you to arrange a time to visit.

You and the Assessor will work together to identify what’s important for you to remain living independently at home. The assessment will determine your support needs and what types of services you may be eligible for.  

If you wish, a family member, friend, carer or advocate can support you during your assessment. 

Home and community care - program for younger people (HACC-PYP)

HACC-PYP is funded by the state government and provides support for younger people with disabilities who are not eligible for support through the National Disability Insurance Scheme (NDIS).

The purpose of this program is to support you to be more active, independent and safe at home and in your community.

Services you can access include:

• Domestic assistance
• Personal care
• Delivered meals, centre-based meals or meal preparation
• Social support
• Property maintenance
• Respite
• Shopping
• Referrals to other support providers, such as allied health practitioners, District Nursing service, etc.

If you need help to access our services, you can contact our Access and Support Officer on 03 5471 1735.

We are proud to support veterans through the Department of Veterans Affairs Home Care program. Our team provides services to eligible veterans and their families across both Mount Alexander Shire and Central Goldfields, helping them to live safely and independently at home.

 Services include:

• Domestic assistance
• Personal care
• Respite
• Home and garden maintenance

All services are delivered with respect, and an understanding of veterans’ unique needs.

Call the VHC assessment agency on 1300 550 450 to have an assessment for services.

Sometimes you may need extra support to access aged care and disability services, or other supports in the community.

Support is available if you have complex or diverse needs, or have difficulty finding out about services or applying for support services. Our Access and Support program or our care finder program may be able to help you. This is a free service.

Our Access and Support Officer can:

• Provide information about services that help you to remain living at home
• Help you to access aged care or disability services
• Connect you to service providers
• Support you to independently access the service system
• Provide advice and support to help you access the National Disability Insurance Scheme (NDIS)

You can contact our Access and Support Officer on 03 5471 1735.

For more information about NDIS, please visit the NDIS website.