Visit us

Customer service is at the heart of everything we do. We are committed to providing a high level of service to the whole community.

The Civic Centre in Lyttleton Street Castlemaine is your one-stop-shop for customer enquiries.

Nearly every service we offer in person can also be reached by phone on 5471 1700.

Castlemaine Civic Centre

Corner of Lloyd and Lyttleton Streets, Castlemaine. 

For tourism information, please visit our Visitor Information Centres.

Hours of operation

Open 8.30am - 5pm, Monday - Friday.

Closed Saturday, Sunday and Public Holidays.


Postal address

PO Box 185

Castlemaine VIC 3450



12 966 477 062

Services offered

  • Payments
  • Enquiries
  • Permits and planning
  • Council operated services
  • VicRoads services
  • Passport and licence photos
  • Venue bookings

Planning and building support

Our Planning Services team is available for face-to-face enquiries on Monday, Wednesday, and Friday from 8:30 am – 5:00pm at the Civic Centre.

If you haven't already, please try our permit finder tool to identify which building or planning information you may need. 

VicRoads agency

We also provide VicRoads Agency services including:

  • Licence renewals
  • Security licence renewals
  • Learner permit applications
  • Learner permit testing
  • Sales of log books
  • Work diaries.

We will not process license renewals if the expiry date is within two weeks. This ensures all drivers remain licensed and that there is time to process relevant documents.

You must book in advance for a Learners Permit test by calling our Customer Service team on 5471 1700.

Testing sessions are Thursday afternoons 3.30pm and 4.15pm.


You can also read our Customer Service Policy(PDF, 498KB) and Customer Service Charter(PDF, 2MB)