Visit us
Customer service is at the heart of everything we do. We are committed to providing a high level of service to the whole community.
The Civic Centre in Lyttleton Street Castlemaine is your one-stop-shop for customer enquiries.
Nearly every service we offer in person can also be reached by phone on 03 5471 1700.
Castlemaine Civic Centre
Corner of Lloyd and Lyttleton Streets, Castlemaine.
Hours of operation (including quiet hours)
Open 8.30am - 5.00pm, Monday - Friday.
Closed Saturday, Sunday and Public Holidays.
Quiet hours
This is a time we reduce sensory input by reducing lighting and turning off background music, to create a more comfortable and accessible environment for people who may experience sensory sensitivities or prefer a quieter setting.
Quiet hours: 8.30am - 10.00am, Tuesdays and Thursdays
Postal address
PO Box 185
Castlemaine VIC 3450
Services offered
- Payments
- Enquiries
- Permits and planning
- Council operated services
- Venue bookings
Planning and building support
Our Planning Services team is available for face-to-face enquiries on Wednesday and Friday from 8.30 am – 4:30pm at the Civic Centre.
If you haven't already, please try our permit finder tool to identify which building or planning information you may need.
VicRoads agency
We also provide VicRoads Agency services including:
- Licence renewals
- Security licence renewals
- Work diaries.
We will not process license renewals if the expiry date is within two weeks. This ensures all drivers remain licensed and that there is time to process relevant documents.
For tourism information, please visit our Visitor Information Centres.
You can also read our Customer Service Policy(PDF, 498KB) and Customer Service Charter(PDF, 2MB).