For information including changes to Council services, community meetings, recovery hub and relief support updates visit the January 2026 fire event page.
The Revenue and Debt Collection Policy is designed to provide a clear and consistent approach to staff and customers on Council’s process for collecting monies that are both due and overdue. The Policy applies to property rates and charges as well as general debtor invoices, and will assist customers to better understand their rights and obligations. Excluded from this Policy is financial hardship, which is separately addressed in the Financial Hardship Policy.