We are transitioning to a new Planning Application platform. As a result, the existing My Mount Alexander system will be unavailable from 5.00pm Thursday 12 November. Our new planning application platform will be available from 9.00am Monday 16 November. We apologise for the inconvenience.
The Maldon Transfer Station has limited hours and services. It will reopen for green waste only on Wednesdays, Fridays, Saturdays and Sundays, 9.00am-11.00am until 15 November. The Castlemaine Transfer Station will continue to operate as normal. We apologise for the inconvenience and thank you for your patience.
The Revenue and Debt Collection Policy is designed to provide a clear and consistent approach to staff and customers on Council’s process for collecting monies that are both due and overdue. The policy applies to property rates and charges as well as general debtor invoices, and will assist customers to better understand their rights and obligations.
For additional information regarding potential costs associated with debt-collection, please visit www.mcv.vic.gov.au/court-fees-and-costs-ready-reckoner and www.mcv.vic.gov.au/civil-jurisdiction-scale-costs.
Excluded from this policy is Council's approach to financial hardship, which is separately addressed in the Financial Hardship Policy.